Your privacy matters to us. This policy explains in plain language what information we gather when you visit our website or contact us, how we use it, and how we keep it safe.
1. Who We Are
Nestwise is a family finance education provider based in Kuching, Sarawak. Our registered address is No. 5, Jalan Tunku Abdul Rahman, 93100 Kuching, Sarawak. You can reach us at [email protected] or by calling +60 14-628 9075.
We operate this website at nestwises.pro to provide information about our educational programmes and resources for families.
2. Information We Collect
We collect information in a few different ways:
- Information you give us directly — when you fill in our contact form, your name, email address, and any message you write are sent to us.
- Phone enquiries — if you call us, we may note your name and question to follow up properly.
- Automatic technical data — like most websites, our hosting environment records basic server logs (IP address, browser type, pages visited, date and time). We use this to keep the site running smoothly and to understand general usage patterns.
- Cookies — small text files stored on your device. Please see our Cookie Policy for full details.
We do not collect sensitive personal information such as financial account details, identification numbers, or health data through this website.
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and arrange consultations or programme enrolments.
- Send you updates about our programmes or community events if you have asked us to.
- Improve our website and understand which content is most helpful to visitors.
- Meet any legal or regulatory obligations that apply to us.
We will not use your information for automated decision-making or profiling that has a significant effect on you.
4. Legal Basis for Processing
Under Malaysian personal data law (Personal Data Protection Act 2010), we process your information on one or more of the following bases:
- Your consent — where you have agreed to us contacting you or storing a cookie.
- Contractual necessity — to fulfil a service you have requested or enrolled in.
- Legitimate interest — to improve and operate our website and communicate with people who have reached out to us.
- Legal obligation — where we are required by law to retain certain records.
5. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share it in limited circumstances:
- Service providers — such as our web hosting, email, or analytics partners, who process data on our behalf under confidentiality agreements.
- Legal requirements — if we are required to disclose information by law, a court order, or a government authority.
- Business transfers — if Nestwise is ever restructured or merged, your data may transfer as part of that process, and we would notify you beforehand.
Any third-party provider we work with is required to handle your data with the same level of care described in this policy.
6. Cookies and Tracking
We use cookies to remember your consent preferences and to gather anonymous usage statistics. You can accept or decline non-essential cookies using the banner on our homepage. For a full explanation of the cookies we use, please read our Cookie Policy.
7. How Long We Keep Your Data
We retain personal information only for as long as needed:
- Contact form submissions are kept for up to 24 months to enable follow-up and improve our programmes.
- Programme enrolment records are kept for 7 years to meet standard business and tax record-keeping requirements.
- Server logs are automatically purged after 90 days.
Once information is no longer needed, we delete or anonymise it securely.
8. Your Rights
Under the Personal Data Protection Act 2010, you have the right to:
- Access the personal information we hold about you.
- Correct any information that is inaccurate or out of date.
- Withdraw consent at any time where our processing relies on your consent.
- Request deletion of your data, where we are not legally required to retain it.
- Object to certain types of processing, such as direct marketing.
To exercise any of these rights, please contact us at [email protected]. We aim to respond within 14 working days.
9. Data Security
We take reasonable technical and organisational steps to protect your information from unauthorised access, loss, or misuse. Our website uses HTTPS encryption, and access to personal data within our team is limited to those who need it to do their work.
No method of transmission over the internet is entirely secure, but we do our best to protect your information and will notify you promptly if we ever become aware of a breach affecting your data.
10. Third-Party Links
Our website may occasionally include links to external sites or resources. Once you leave our site, this Privacy Policy no longer applies. We encourage you to read the privacy notices of any external sites you visit.
11. Children's Privacy
Our website and services are directed at adults and families. We do not knowingly collect personal information from anyone under 18 years of age. If you believe a minor has submitted information to us without appropriate consent, please contact us and we will remove it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable regulations. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.
Continued use of our website after any update constitutes your acknowledgement of the revised policy.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, you are welcome to get in touch:
- Email: [email protected]
- Phone: +60 14-628 9075
- Post: Nestwise, No. 5, Jalan Tunku Abdul Rahman, 93100 Kuching, Sarawak